FAQ’s
(Frequently ASKED QUESTIONS)
WASHING/DRYING QUESTIONS
Q : What is the best way to wash and dry clothes I purchase from Austerus.com?
A: The best way to wash and dry clothes you purchase on Austerus.com, is to wash with like colors in cold water inside out, and dry inside out on a delicate cycle heat. The organic cotton fabric should be washed with like colors in cold water inside out and hang dried.
CHANGING AN ORDER
Q: Can I change an order once its placed and processed?
A: Unfortunately, once an order is placed Austerus can not make any changes to items or sizes. If you wish to cancel the entire order there is no guarantee for this request. Please contact us as soon as possible to help you cancel your order before shipment.
TRACKING AN ORDER
Q: How can I track my order?
A: After placing an order with Austerus you will receive a tracking number in your email within 24 hours of purchase. Please allow 3-5 business days for an order to be processed and packed. This is separate from shipping time and time of delivery. Please be sure to enter the correct shipping information during purchase. Austerus will not be liable for a package sent to the wrong address.
ORGANIC COTTON
Q: What is 100% Organic Cotton and how will I know my clothes are such?
A: With our new collection, Austerus has partnered with Original Favorites to bring our customers The Global Organic Textile Standard, (G.O.T.S.) The worldwide leading textile processing standard for organic fibers, backed by independent certifications of the entire textile supply chain. Each article of clothing ordered on Austerus.com that’s made with organic cotton will have an officially licensed hang tag.
EMPLOYMENT OPPORTUNITIES
Q: Is Austerus hiring?
A: Austerus will not be accepting applicants at this time.
IMPACT OF THE RECENT PANDEMIC
Q: Will the recent Pandemic affect the time it takes to receive my order?
A: Here at Austerus our top priority is the health and well-being of our customers, staff, and communities, and we have been closely monitoring the ongoing pandemic. We assure you that we will take every step possible to make sure you receive your order in a timely fashion during this crisis.